FAQ – BRIDESMAID RANGE



Do you have a sample range in your stores

YES - Both our stores in Mt Maunganui and Ponsonby have a full colour sample range in size 8 and sample sizes in store from size 8 – 16 (for size fit only)  The size sample range is in white so please bear that in mind when trying the samples on

 

Do I need to make an appointment to view your range?
No – Both our stores in Mt Maunganui and Ponsonby have a full sample range and you can pop into the stores at anytime during opening hours to look and try the range on.  Please note that it can get very busy some days and if there too many groups arrive at one time we may ask you to go have a coffee and come back in half an hour.  If it is busy we also need to make sure there are changing rooms free for day to day customers wanting to purchase shop stock on the day.  We try to make this service as flexible as possible and accommodate all customers.  We ask if using our showroom upstairs in Ponsonby that you limit the viewing time to 30 minutes so that we can accommodate everyone.   



If you want to book a private appointment outside of shop hours we charge $75 per booking and this is for a one hour appointment.  You will be refunded the $75 if your order total is more than $500



While using our showroom or store no food or drinks can be brought into the store.  

 

Do I send you my measurements?
No – all our dresses are “Made to Order" not “custom made” meaning all our dresses are made for you from stock sizes

 

Can you send me the dress measurements
Our dresses are extremely true to New Zealand sizing and we strongly recommend you order your size based of the size you would normally be in any New Zealand shop rather than going off pattern measurements ie if you are a size 10 in dresses normally buy a size 10 from us.   In the past we have sent the measurements to customers and they have measured themselves incorrectly and ordered the wrong size.  If you insist that you want the measurements we will give them to you but we advise against it

 

Can you alter the pattern, ie make the straps thicker or dress shorter?
We do not offer the option to alter any of our patterns.  If alterations need to be made you will need to do these with a local tailor at your own cost.


You can also order extra fabric @ $30 a meter and use this fabric to alter your dress.  Fabric will need to be ordered at the same time as your dress order to ensure that the fabric is from the same colour batch


Can I order fabric or extra fabric?
Yes you can if you have ordered bridesmaid dresses with us, the minimum order of fabric is 1 meter @ $30 per meter.  The fabric will need to be ordered at the same times as your dresses otherwise there may be up to a 10% colour variation.  We do not supply fabric if you have not ordered bridesmaid dresses

 


SAMPLE DRESSES – can I order sample dresses?
If you are not able to make it to one of our two boutique stores we can send samples to you.  We have a full sample range in all made to order styles from sizes 8 – 16 (in white, sorry we don’t have them in every colour) for you to try for size only.  You will need to purchase the samples at the normal retail price and we will courier them to you within 3-5 working days.  We ask that you return the sample dresses within 7 days of receiving them and you will then receive a full credit towards your final order.  We do not offer refunds for this service.


Can I wear normal underwear with your dresses?
We suggest you wear strapless bra's and your underwear style of choice.  The lighter the colour of dress the more transparent they can be so nude underwear may be needed or you may need to purchase a nude slip.  We have had customers wear unlined white dresses with nude underwear and they have had not issues with this but it is up to your own personal choice and comfort


Are your dresses lined?
Yes we have two styles that are lined, our Cleo Dress & Brunch Dress.  All our other styles are not lined, however as above you can wear nude underwear or purchase a nude slip from us.  The cost for the nude slip in Rayon Sifon Crepe is $69

 

 

What are the payment arrangements
All orders must be paid in full at time of ordering



What fabric are the dresses made out of?

All our bridesmaid range is made from fujet crepe which is a Rayon.  This is a natural fiber that is really breathable and drapes beautifully



Can you make the dresses in Silk?
Yes we can.  The price is double the normal retail price ie. if the dress is normally $169 in fujet crepe it will cost $338 in silk  


Do your dresses crease, and if so how do you get the creases
All our dresses are pressed with an iron before leaving our factory.  As we only use natural fibers, when your dresses arrive they may be slightly creased due to transportation, however all our dresses can be ironed on a cool iron.   

 

Can you make a custom colour
A custom colour is a colour we have sampled and is on our sample colour wheel.  If you would like to use one of our sampled custom colours there is a $100 one off fee per order (not per dress) that will apply to make this colour.  We have many colours that are what we call "stock colours" and you only pay the dress price & shipping fee.   Please contact us for a list of stock and custom colours

 

Can I get a sample of the fabric in the colours I am looking at?
Yes you can, the cost is $15 and we will send you up to 5 colours.  You can purchase the sample fabric from our website http://www.evolutionclothing.co.nz/shop/product/4665/fabric-samples

 

What sizes do you make?
We make standard New Zealand sizes from size 6 – 18.  If you have bridesmaids that do not fit into this size bracket we can supply you with additional fabric so you can make a dress locally in New Zealand out of the same fabric/colour batch.  The cost for this is $30 per meter (which can only be purchased if you place an order for additional dresses) and we suggest you buy 5 – 6 meters per dress

 

Is it possible to re-order dress if the sizes I receive are not correct
As the dresses are made for each bridesmaid order we cannot exchange sizes If the size you have ordered does not fit.

We suggest if you are at all unsure order a bigger size then the dress can be altered to fit your Bridesmaid when it arrives in New Zealand.  It is much easier to take a dress in than take a dress out

 

I have a bridesmaid that is pregnant?
This can be very tricky and happens a lot.  The styles we suggest for pregnant bridesmaids are the drawstring dress 500-0023 and the cleo dress 500-0073 in 1 – 2 sizes bigger than your bridesmaid would normally be.  We also suggest that you order additional fabric (approx. 2 meters @ $30 per meter) for your pregnant bridesmaid so that you have fabric to alter the dress.  Previous customers have widened the straps to make thicker straps and added additional fabric in seams to allow for the growing baby

 

Do I need to order all my bridesmaid dresses at the same time?
Yes when we receive each order the fabric is dyed for that customers order. Therefore if you add dresses or fabric after your fabric for your first order has already been dyed there can be a colour variation.  All our fabric is hand dyed by a skilled craftsman and is a process where there wiill always be a colour variation between batches

 

Do I pay freight?
Yes, all our made to order items have a $30 delivery fee applied per delivery address, anywhere in the world.  The items are made then sent direct to you via DHL

Any rural delivery address will have an additional $30 delivery fee applied to their order


How long will my order take to make?
All dresses are made to order and take approximately 8-14 weeks.  We do allow some spare production space for urgent orders but as a general rule use the 8-12 week time frame as a guide



Can you make ties for the men in the same fabric & colour as my bridesmaid dresses
Yes you can get these made but evolution does not produce them - we can supply the fabric so that you can take it to a local company in New Zealand.  Once you order the fabric we can give you the contact details.  We suggest you order 40cm of fabric per tie (minimum order of fabric is 1 meter @ $30 per meter) Please try and order the fabric at the same time as ordering your dresses otherwise there can be a colour variation between batches.  Please note the contact details for the tie maker was given to us by a previous bride and we have no affiliation with the company and we take no responsibility for their quality and service.  We believe the cost to make each tie with you supplying the fabric is $25 but this could change without notice as we have no contact with the company


Do the colours look different on my computer screen to real life
Every effort has been made to ensure that the product colours shown on the website/internet are as close as possible to the actual colours, however different computer screens may show slight variations and we can not accept refunds or exchanges if you feel the colour you receive is different to the colour you saw on your computer or device.  We suggest you purchase a colour sample prior to placing your final order http://www.evolutionclothing.co.nz/shop/product/4665/fabric-samples

 

What size does your model wear on the website?
We always photograph our model wearing a size 8/small dress


Do you edit the bridesmaid photos on your website
We photograph all our dresses in natural light with no commercial lighting and we do not edit any of our pictures before uploading.  All images in our bridesmaid collection are raw unedited images 


Are the colours true on the real wedding's you post on your social media pages?
All the images that get sent to us from brides have already been edited by the photographer that took the images and the colour may not true.  We would suggest if you see a colour you like from one of our "real weddings" you order fabric samples from before placing your order